Ikea suck
My old mattress, after ten years, had given up the ghost. Not only was it not supporting me properly any more, a spring had broken and was poking me with sharp bits of metal. So I went to Ikea's webshite and ordered a new one. I was told it would be delivered the next Tuesday. Fine. I made arrangements to work at home, and it didn't turn up. Not fine.
I looked on their webshite again and found that it was instead going to be delivered a few days later on the Sunday. Fine. Early on the Sunday morning, I looked again to see what time I could expect it. The order had been cancelled. Not fine.
So I phoned them. Apparently it was cancelled by their "payments team" because there was some problem with "verifying" my order. Not enough of a problem to stop them from charging my credit card though, as became apparent when they told me that I would be refunded.
What. The. Fuck?
But I could order from them again, their idiot staff told me, and they were sure it would all work then.
Yeah right. I needed something to sleep on now. The interweb found me Mattressman, who were cheaper than Ikea, and actually bothered to fulfil the order that they'd been paid for.
I have asked Ikea for an explanation of what they were playing at and why I should ever consider shopping there again. Explanation I have received none. Nor do I expect to. So money they shall ever receive none either.
Posted by Mark Fowler on Mon, 15 Oct 2007 at 08:59:57